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With the growing concern about the coronavirus, hospitals are on high alert when receiving new patients. Hospital security guards stationed in emergency rooms are on the front lines. In addition to their duties of helping manage the flow of patients and addressing violent or unruly patient behavior, emergency room security guards must now be on the lookout for high-risk patients who may have symptoms of the virus. First Contact. Security guards often have the first contact with patients seeking treatment in the ER. They help with check-ins and help patients when it’s their turn for care. As an extra precaution, guards are now being stationed outside ER entrances. If a patient with flu or respiratory symptoms is requesting help, guards are being asked to alert hospital staff who will then escort the individual to an isolated area.